Privacy Policy
Privacy Policy – THREADIX
Effective Date: 1 March 2026
Welcome to THREADIX. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Shopify store, place an order, or interact with our services.
1. Information We Collect
When you visit or make a purchase from our store, we may collect:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely by Shopify Payments or other payment providers)
- Order history
- Device information, IP address, browser type, cookies, and website usage data
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide shipping updates and order confirmations
- Process payments securely
- Respond to customer enquiries
- Prevent fraud and maintain store security
- Improve our products, website, and customer experience
- Send marketing emails, offers, and updates if you have chosen to receive them
3. Shopify
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that enables us to sell our products and services. Your data is stored through Shopify's secure infrastructure and protected by industry-standard security measures.
4. Payment Information
Payments are processed through trusted payment gateways. THREADIX does not store your complete credit or debit card details. Payment providers handle your payment information in accordance with their own privacy policies.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep your shopping cart active
- Remember your preferences
- Analyse website traffic and performance
- Improve your shopping experience
- Deliver relevant advertising
You can disable cookies through your browser settings, although some website features may not function properly.
6. Sharing Your Information
We may share your information with trusted third parties, including:
- Shopify
- Payment processors
- Shipping and courier partners
- Marketing and analytics providers
- Government authorities where required by applicable law
We never sell or rent your personal information to third parties.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Request a copy of the personal information we hold about you
9. Data Retention
We retain your information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.
10. Third-Party Services
Our website may include links or integrations with third-party services. We are not responsible for the privacy practices of those third parties.
11. Children's Privacy
Our products and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised Effective Date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
THREADIX
Email: threadix25@gmail.com
Website: threadix.online
We will respond to your enquiry as soon as reasonably possible.